Ruby Lash Policies

Please arrive on time to your scheduled appointment with clean, makeup-free eyes, lashes and brows. Any time spent getting makeup off will mean less time applied to your actual service.

If you arrive after your scheduled appointment time, it most likely won’t be possible to make up for lost time; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

You are paying for artist time, product and other expenses used to provide you with a service.

No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact Ruby Lash within 72 hours of your appointment to discuss your concerns. If there is a fix, it will be done so with a complimentary 30 minute touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, you will be charged at full price for the service.

New clients with lash extensions on must schedule an New Client Fill. 

Because of the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are many lash artists that have been improperly trained, and it is possible your extensions will need to be removed.

At Ruby Lash, our priority is your natural lash health and eye safety. So if you’re coming in from another lash artist, you agree that your current extensions might need to be removed and a new New Set applied at the appropriate price.

A minimum of 48 hours notice is required to reschedule or cancel a booked appointment without penalty. As a courtesy, appointment reminders are sent out by text, email or both.

If an appointment is cancelled or rescheduled within the 48 hours of your appointment, you will be charged 50% of your service, and if you cancel the same day or are a no-show to your appointment, you will be charged 100% of the service booked.

If you, or another person in your household has an infectious or contagious illness, please contact Ruby Lash as soon as possible to reschedule your appointment for a later date. For your safety and that of your lash artist and other clients, please do not come to your appointments sick. A one-time allowance of a last minute cancellation or rescheduling will be permitted for sickness or family emergency. After that, the cancellation/ no show policy is in effect.

Please make child care arrangements before your appointment. For safety reasons and insurance purposes, no child under the age of 12 may accompany an adult while they are receiving a service. This policy is for the safety of your children. You are not able to attend to your child while your eyes are closed. 

In accordance with State Health Board regulations, pets or animals of any kind (other than service animals) are not allowed inside the lounge.